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Return and Refund Policy

At Healthgenie.in, we offer you hassle free 14 days Return policy. Please raise your complain through RMA request option present in "My Account" or you may register your return complain by calling us at 011-48323232 or e-mailing us at genie@healthgenie.in.
 
No question asked Return and Refund Policy:
In case a product is not liked by you, you can create a return order and get the money Refunded, if payment already made; on the conditions that:
* the product is not used or tampered with
* the product is in tact with packaging
* the product is in Re-Saleable condition
* (Opened & Used Supplements, Beauty products, Diabetic strips & Lancets, Sexual care, Adult diapers, Women Hygiene products, Oral care are not subject to return. For Flavor like/dislike, Colour of supplement Replacement/Refund is not applicable. If there is issues like rashes,stomach upset, vomiting we request to consult the doctor before purchase since the return/replacement is not appilcable once the product is opened).
* Only the shipping/freight Charges will be deducted.
* Replacement & Refund are subjected after QC approval.
* If QC fails then same product will be shipped back to the customer and Refund will not be done.
Note :
* No wallet credit or any other credit or masking of Refund like other e-commerce website.
* However, we can give HG cash back if you want the Refund to be made in your wallet as Healthgenie credit, shipping/freight charges will not be deducted and the wallet will be credited with full Refund amount, which can be used at any of your shopping within 3 months.
* In case Reverse pick up is not available at your address, then you need to courier the product to healthgenie’s warehouse. Courier cost will be given to you by issuing the HG cash back of the same worth, which can be used at any of your shopping within 3 months.

A. Order Cancellation Before Dispatch
If order is cancelled before dispatch, full Refund will be initiated within 48 hours of raising the Refund request.

B. Order Cancellation After Dispatch
Refund will be initiated within 48 hours of the Returned goods received back in our warehouse, after deducting the shipping/freight Charges only.
Note :
* No wallet credit or any other credit or masking of Refund like other e-commerce wesite.
* However, we can give HG cash back if you want the Refund to be made in your wallet as Healthgenie credit, shipping/freight charges will not be deducted and the wallet will be credited with full Refund, which can be used at any of your shopping within 3 months.

C. Return of the Product
a. In case the order is damaged in Transit (at the time of receipt):
* Your order will be replaced free of cost, once you refuse the parcel & mentioning on the courier return as damaged goods & retain the copy from the delivery boy and attach it to the RMA being raised.
* Further, your replacement order will be dispatched within 48 hours of the Returned goods received back in our warehouse.
* However, full Refund (including the shipping/freight charges) will be made in case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you.
* Incase, not want to wait for the order re-shipment and wants to cancel the order, shipping/freight charges will be deducted.
Note :
* No wallet credit or any other credit or masking of Refund like other e-commerce wesite.
* However, we can give HG cash back if you want the Refund to be made in your wallet as Healthgenie credit, shipping/freight charges will not be deducted and the wallet will be credited with full Refund, which can be used at any of your shopping within 3 months.

D. Order Recieved & Found Damaged (after opening the parcel, no damage note to the courier):
* Send the photograph attached (of the damged parcel box as well as the product) to the   e-mail i.e., genie@healthgenie.in within 24hours of the receipt of goods.
* Raise the RMA (Return Management Authorization), only once the RMA is approved, goods will be returned.
* Order will be replaced free of cost, only if the default is from our end/Courier.
* Further, your replacement order will be dispatched within 48 hours of the Returned order received in our warehouse & approved by the QC team.
* However, full Refund (including the shipping/freight charges) will be made only in case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you.
* Incase, not want to wait for the order re-shipment and wants to cancel the order, shipping/freight charges will be deducted.
Note :
* Replacement & Refund are subjected after QC approval.
* If QC fails then same product will be shipped back to the customer and Refund will not be done.
* In case Reverse pick up is not available at your address, then you need to courier the product to healthgenie’s warehouse. Courier cost will be given to you by issuing the HG cash back of the same worth, which can be used at any of your shopping within 3 months.

 E. Wrong Shipment Made
* If Wrong Size/Flavor/Colour/Brand/Model delivered, the order will be replaced free of cost.
* In that case, your replacement order will be dispatched within 48 hours of the Returned order received.
* However, full Refund (including the shipping/freight charges) will be made in case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you.
* Incase, not want to wait for the order re-shipment and wants to cancel the order, shipping/freight charges will be deducted.
Note :
* Replacement & Refund are subjected after QC approval.
* If QC fails then same product will be shipped back to the customer and Refund will not be done.
* In case Reverse pick up is not available at your address, then you need to courier the product to healthgenie’s warehouse. Courier cost will be given to you by issuing the HG cash back of the same worth, which can be used at any of your shopping within 3 months.

 F. Defective Product Delivered
* Raise the RMA (Return Management Authorization), with 24 hours of receipt of the goods only once the RMA is approved, goods will be returned.
* In this case, your replacement order will be dispatched within 48 hours of the Returned order received.
* However, full Refund (including the shipping/freight charges) will be made in case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you.
* Incase, not want to wait for the order re-shipment and wants to cancel the order, shipping/freight charges will be deducted.
Note :
* Replacement & Refund are subjected after QC approval.
* If QC fails then same product will be shipped back to the customer and Refund will not be done.
* In case Reverse pick up is not available at your address, then you need to courier the product to healthgenie’s warehouse. Courier cost will be given to you by issuing the HG cash back of the same worth, which can be used at any of your shopping within 3 months.

G. Used Product Received
* Raise the RMA (Return Management Authorization), with 24 hours of receipt of the goods only once the RMA is approved, goods will be returned.
* In this case, your replacement order will be dispatched within 48 hours of the Returned order received.
* However, full Refund (including the shipping/freight charges) will be made in case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you.
* Incase, not want to wait for the order re-shipment and wants to cancel the order, shipping/freight charges will be deducted.
Note :
* Replacement & Refund are subjected after QC approval.
* If QC fails then same product will be shipped back to the customer and Refund will not be done.
* In case Reverse pick up is not available at your address, then you need to courier the product to healthgenie’s warehouse. Courier cost will be given to you by issuing the HG cash back of the same worth, which can be used at any of your shopping within 3 months.

H. Near By Expiry Product Received
* Raise the RMA (Return Management Authorization), with 24 hours of receipt of the goods only once the RMA is approved, goods will be returned.
* In this case, your replacement order will be dispatched within 48 hours of the Returned order received.
* However, full Refund (including the shipping/freight charges) will be made in case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you.
* Incase, not want to wait for the order re-shipment and wants to cancel the order, shipping/freight charges will be deducted.
Note :
* Replacement & Refund are subjected after QC approval.
* If QC fails then same product will be shipped back to the customer and Refund will not be done.
* In case Reverse pick up is not available at your address, then you need to courier the product to healthgenie’s warehouse. Courier cost will be given to you by issuing the HG cash back of the same worth, which can be used at any of your shopping within 3 months.

I. Expired Product Received
* Raise the RMA (Return Management Authorization), with 24 hours of receipt of the goods only once the RMA is approved, goods will be returned.
* In this case, your replacement order will be dispatched within 48 hours of the Returned order received.
* However, full Refund (including the shipping/freight charges) will be made in case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you.
* Incase, not want to wait for the order re-shipment and wants to cancel the order, shipping/freight charges will be deducted.
Note :
* Replacement & Refund are subjected after QC approval.
* If QC fails then same product will be shipped back to the customer and Refund will not be done.
* In case Reverse pick up is not available at your address, then you need to courier the product to healthgenie’s warehouse. Courier cost will be given to you by issuing the HG cash back of the same worth, which can be used at any of your shopping within 3 months.

Note : No Return/Refund/Warranty policy for any product(s) that is returned without all original packaging & accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered.
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